Refund policy

We want you and your pet to be happy with every order. If something isn't right, here's how returns work at Veyro Co.

30-day return window

You can return most items within 30 days of delivery for a refund or exchange, provided they are unused, unworn, and in their original packaging with tags attached.

How to start a return

Contact us with your order number and the reason for the return. We'll confirm eligibility and provide return instructions.

Non-returnable items

Opened consumable items (e.g. treats, food, grooming products) for hygiene reasons
Items marked as final sale at the time of purchase
Gift cards

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or faulty items

If an item arrives damaged or faulty, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no cost to you.